Timeframe

You may request a return within 7 days from delivery, subject to the conditions below.

Eligible cases

• Major damage not disclosed in the listing description/photos.
• Wrong item received (order mistake).

Not eligible

• One-of-a-kind items with disclosed condition/imperfections accepted at purchase.
• Damage caused after delivery due to misuse or improper storage.
• Any cleaning/restoration/alteration after delivery.

Shipping fees

International shipping fees are generally non-refundable. If the issue is store error or undisclosed major damage, we review the case based on evidence.

Process

• Send photos/videos within 48 hours of delivery.
• We respond within 3 business days.
• If approved: refund or exchange (if available).